Refund Policy
Effective date: October 21, 2026
At Senjie-US, customer satisfaction with your Giant Christmas Bow purchase is our priority. In compliance with Google Merchant Center and major marketplace consumer standards, our return and refund process is straightforward, transparent, and fair.
1. 30-Day Return Window
You have 30 days from the date of confirmed delivery to request a return for your Giant Christmas Bow. If 30 days have passed since your package was marked delivered, we cannot offer you a refund or exchange.
2. Return Eligibility Criteria
To qualify for a valid return, your item must meet the following criteria:
- The Giant Christmas Bow must be unused, uninstalled, undamaged, and in the same condition that you received it.
- The item must be in its original packaging, including all inner ties, suction cups, protective wraps, and assembly instruction inserts.
- You must provide proof of purchase or your original order confirmation number.
- Returns must have an authorized Return Merchandise Authorization (RMA) number issued by our customer service team.
3. Non-Returnable and Non-Refundable Items
The following items cannot be returned or refunded:
- Custom-made or personalized items.
- Products marked as "Final Sale" or clearance merchandise.
- Personal care, hygienic, or sanitary items.
- Items returned without an approved RMA number or returned after the 30-day window.
- Items showing signs of outdoor weather exposure, installation wear, or intentional alteration.
4. Step-by-Step Return Process
- Initiate Request: Email our support team at support@giantchristmasbow.com with your order number, photo evidence of the item in its original packaging, and the reason for the return.
- Obtain RMA: If eligible, our team will provide you with an RMA number and our designated return fulfillment address within 1 to 2 business days. Do not ship returns to the address on the initial shipping label without prior authorization.
- Ship Item: Pack the item securely in original packaging, write your RMA clearly on the outer carton, and ship via a trackable carrier service.
5. Return Shipping Costs
Unless the product is defective, damaged, or sent in error, the customer is responsible for paying all return shipping costs. Return shipping fees are non-refundable. We strongly advise utilizing a trackable shipping service (USPS or UPS) and purchasing shipping insurance, as Senjie-US is not responsible for returns lost or damaged during return transit.
6. Damaged, Defective, or Incorrect Items
Please inspect your Giant Christmas Bow immediately upon delivery. If your item arrived damaged, defective, or if you received an incorrect item:
- Contact us at support@giantchristmasbow.com within 7 days of delivery.
- Include your order number along with clear photographs or video demonstrating the defect or damage.
- Upon verification, Senjie-US will provide a free replacement or issue a full refund, covering all applicable shipping costs.
7. Refund Processing
Once your return is received at our facility and inspected, we will send an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed immediately to your original payment method within 5 to 10 business days. Processing timelines can vary depending on your financial institution.
8. Exchanges
We only replace items if they are defective or damaged upon receipt. If you wish to exchange your item for a different color or variant, please complete a standard return for your original purchase and place a separate order for the new item on our Site.
9. Late or Missing Refunds
If you have not received your refund after 10 business days from our approval notice:
- Check your bank account and credit card account once more.
- Contact your credit card company or banking institution; it often takes additional posting time before a refund officially reflects.
- If you have followed these steps and have not received your funds, please contact our support desk at support@giantchristmasbow.com for immediate verification.
10. Contact Us
For any return or refund questions, contact:
Senjie-US
Website: https://giantchristmasbow.com
Email: support@giantchristmasbow.com